Tiscali: Phishing Alert

We are aware of recent phishing attacks on our customers. These take the form of an email claiming to be from Tiscali and asking recipients of the email to click on a link within it in order to effect either a 'billing update' or a 'security update' or to enter information on a spurious website to verify their credit card or payment details or to effect an upgrade to their Tiscali Broadband.

The latest scams
These are sent from either upd@tiscmail.co.uk or uktiscali@secure.co.uk. These scam emails are not from Tiscali and are not endorsed by us. The links within these emails lead to sites designed to steal your identity.

What should I do?
Do not open the email click on any links within this, or similar emails, do not reply to the email and defintely do not divulge your payment or login details or password.

Clicking on links within such emails may cause spyware to be downloaded to your PC. Spyware is a malicious program designed to steal your identity.

Phishing is an attempt to fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. Find out more about phishing.

If you need to update your personal or payment details with Tiscali please do this by going directly to the www.tiscali.co.uk website and logging in to the secure My Account area by using the URL www.tiscali.co.uk/myaccount, or call one of our help lines and an agent will be happy to assist you.

Please do not follow the links in emails that ask you to update your billing information or account details.

Tiscali does not contact you by email asking you to update sensitive personal details.

Find out more about phishing and online scams using the links below.

Helpful Links

Phishing Explained

Spyware and Online ID Theft Explained

Anti-phishing and PC security software

Online ID theft protection

10 Easy ways to protect your identity online

Common Web Terms Explained

Tiscali Security Centre

Get ID theft protection for you, your family and your business. Do you or your children, shop or sell online, use social sites, chat online, bank online, surf the web or use auction sites? If you answered 'yes' to one or more of the above the chances of having your identity stolen are greatly increased. Get real-time online ID theft protection today.

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Also: How Norton 360 Stopped a Phishing Attack

The best defence against online crime is to find out how it takes place. Wise up to online crime. Stay safe online with Tiscali.